Refund policy

REFUNDS within 10 days of receiving the shipment. Click here to start a return.

All markdown/sale items are final sale.

Please note that import duties, taxes, and customs fees are the responsibility of the customer. These charges vary by country and are not included in our prices. We recommend checking with your local customs office for more information before placing your order.

We are not responsible for lost or stolen packages. Once an order has been shipped and tracking information has been provided, we are not liable for any lost, stolen, or damaged packages. We strongly recommend that customers purchase Route shipping protection at checkout to safeguard their orders. If you have purchased Route shipping protection and your package is lost, stolen, or damaged, please file a claim directly with Route to seek resolution.